Returns & Exchanges

At Starrily, we want you to be completely dazzled by your purchase, which is why we offer a 30-day return window for unopened and unused beauty products. If you are not satisfied with your order, our dedicated support team is here to ensure a smooth and easy exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@starrily.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging to prevent damage during transit, ensuring all protective seals remain intact.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.